Terms of service

Terms & Conditions

1. Introduction

Welcome to Orest Comfort (“we,” “us,” “our”). These Terms & Conditions govern your use of our website www.orestcomfort.com and the purchase of products from us. By accessing our site or placing an order, you agree to these Terms & Conditions.

2. About Us

Orest Comfort is a brand of ISK International, headquartered in Ludhiana, Punjab, India. We specialize in premium memory foam products—pillows, cushions, travel accessories, and wellness items—engineered with German design and exported to over 30 countries

3. Eligibility

You must be at least 18 years old to purchase from us. By placing an order, you confirm that you are of legal age and able to enter into a contract.

4. Orders & Pricing

  • All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
  • We reserve the right to correct errors in product information or pricing, including after the order is submitted—any corrected price changes will be communicated to you.

5. Payment

  • We accept payments via major credit/debit cards and other payment options available through Shopify’s payment gateway.
  • Payments are processed securely, and your order is confirmed once payment is authorized.

6. Shipping & Delivery

  • We offer free shipping across India .
  • Orders are typically processed within 1–2 business days.
  • International delivery is available, subject to shipping rates, taxes, and duties of the destination country.

7. Warranty & Returns

  • Our products include a 1-year warranty against manufacturing defects
  • Please refer to our Refund & Cancellation Policy for details on returns, replacements, and refunds.

8. Product Use & Safety

  • All memory foam products are 100% filler-free, hypoallergenic, and skin-friendly 
  • Use products only as intended; misuse may void warranty.

9. Intellectual Property

  • All content on the site—logos, images, designs, descriptions—is owned by Orest Comfort and protected by copyright laws.
  • You may not reproduce or reuse any content without our prior written permission.

10. Limitation of Liability

  • To the fullest extent permitted by law, Orest Comfort and its affiliates are not liable for any indirect, incidental, or consequential damages arising from site use or product purchase.

11. Privacy

We collect and use personal data (e.g., name, email, address) to process orders and provide support. For details, see our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by laws of India. Any disputes will be resolved under the jurisdiction of courts in Ludhiana, Punjab.

13. Changes to Terms

We may update these Terms periodically. Material changes will be notified on our site. Continued use after changes indicates acceptance.

14. Contact Us

For questions related to these Terms, orders, or support:
Orest Comfort (ISK International)
Industrial Area C, Station Road, Dhandari Kalan, Ludhiana – 141014, Punjab, India
Email: support@orestcomfort.com | Phone: +91 9157-24862